Terms and Conditions

Terms and Conditions

Business Company: The Roses Co. s.r.o.
Registered Office: Purkyňova 108, 612 00 Brno
Identification Number: 057 79 723
Registered in the Commercial Register: Regional Court in Brno, Section C, Insert 97881

For the sale of goods via the online store at www.theroses.cz

 

1. Introductory Provisions

These terms and conditions (hereinafter “Terms and Conditions”) of The Roses Co. s.r.o., with registered office at Purkyňova 108, 612 00 Brno, ID No.: 057 79 723, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, Insert 97881 (hereinafter “Seller”), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”), the mutual rights and obligations of the contractual parties arising in connection with or based on a purchase contract (hereinafter the “Purchase Contract”) concluded between the Seller and another natural person (hereinafter the “Buyer”) through the Seller’s online store. The online store is operated on the website at www.theroses.cz (hereinafter the “Website”), via the web interface of the store (hereinafter “Web Store Interface”).

These Terms and Conditions do not apply when the person intending to purchase goods from the Seller is a legal entity or a person acting in the course of their business or independent profession.

Legal relationships not expressly governed by these Terms and Conditions shall be governed by Act No. 89/2012 Coll., the Civil Code. In B2B relationships, established commercial practice also applies. Buyers who are not consumers are not entitled to the protection granted to consumers by law or these Terms and Conditions.

Deviating provisions can be agreed upon in the Purchase Contract. Provisions in the Purchase Contract that differ from these Terms and Conditions shall take precedence.

These Terms and Conditions are an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are drawn up in Czech. The Purchase Contract may be concluded in Czech.

The Seller may modify or supplement the Terms and Conditions. This shall not affect the rights and obligations arising during the validity of previous versions of the Terms and Conditions.

 

2. User Account

Upon registering on the Website, the Buyer can access their user interface. From the user interface, the Buyer can place orders for goods (hereinafter “User Account”). If the Web Store Interface allows, the Buyer may also place orders without registration directly through the Web Store Interface.

During registration and when placing orders, the Buyer is obliged to provide accurate and truthful information. The Buyer must update the information in the User Account whenever changes occur. Information provided by the Buyer in the User Account and in orders is deemed correct by the Seller.

Access to the User Account is secured by a username and password. The Buyer must maintain the confidentiality of information necessary to access their User Account.

The Buyer is not authorized to allow third parties to use their User Account.

The Seller may cancel a User Account, especially if the Buyer has not used it for more than 24 months or if the Buyer breaches obligations under the Purchase Contract (including these Terms and Conditions).

The Buyer acknowledges that the User Account may not be available continuously, particularly due to necessary maintenance of the Seller’s hardware or software, or maintenance of third-party hardware or software.

 

3. Conclusion of the Purchase Contract

All presentations of goods in the Web Store Interface are for informational purposes only, and the Seller is not obliged to conclude a Purchase Contract for such goods. Section 1732(2) of the Civil Code does not apply.

The Web Store Interface contains information about the goods, including prices and costs for returning goods that cannot be returned by usual postal methods. Prices include VAT and all related fees. Prices remain valid while displayed on the Web Store Interface, without prejudice to the Seller’s ability to conclude a contract under individually agreed conditions.

The Web Store Interface also contains information on packaging and delivery costs.

Information provided in the order is deemed correct by the Seller. The Seller shall promptly confirm receipt of the order via email to the Buyer’s email address provided in the User Account or order (hereinafter “Buyer’s Email Address”).

A contractual relationship arises when the Seller sends acceptance of the order to the Buyer via email.

The Buyer agrees to the use of remote communication tools for concluding the Purchase Contract. Any costs incurred by the Buyer for using remote communication tools (internet connection, phone calls) are borne by the Buyer.

 

4. Price of Goods and Payment Terms

The Buyer may pay the purchase price and related delivery costs in the following ways:

• Cash on delivery at the place specified by the Buyer,
• Bank transfer to the Seller’s account No. 7210645079/5500 at Raiffeisenbank a.s.,
• Cashless payment by card or online bank transfer (via payment gateway).

The Buyer must also pay the Seller any agreed costs of packaging and delivery unless otherwise stated. Unless expressly stated otherwise, the purchase price includes delivery costs.

The Seller does not require an advance or other similar payment. This does not affect the obligation to pay the purchase price in advance if required.

For cash or cash-on-delivery payments, the purchase price is payable upon receipt of the goods. For cashless payments, the price is due within 7 days of concluding the Purchase Contract.

For cashless payments, the Buyer must indicate the variable symbol of the payment. Payment is considered fulfilled upon crediting the amount to the Seller’s account.

The Seller may issue a VAT invoice for payments in accordance with general legal requirements. The invoice is issued after payment and sent electronically to the Buyer.

According to the Act on Sales Records, the Seller is required to issue a receipt and report the payment to the tax authority online, or within 48 hours in case of technical failure.

 

5. Withdrawal from the Purchase Contract

The Buyer acknowledges that, under Section 1837 of the Civil Code, withdrawal is not possible for:

• Customized goods made to the Buyer’s specifications,
• Perishable goods,
• Goods in sealed packaging that cannot be returned for hygiene reasons,
• Digital content delivery, etc.

If withdrawal is possible, the Buyer has the right to withdraw within 14 days from receipt of the goods. For multiple items or partial deliveries, the 14-day period runs from receipt of the last delivery.

Withdrawal must be sent to the Seller within this period. A standard withdrawal form is provided by the Seller. It may be sent to the Seller’s office or via email info@theroses.cz.

The Buyer must return the goods within 14 days of withdrawal. The Buyer bears the costs of returning the goods, even if standard postal methods cannot be used.

The Seller shall refund payments within 14 days of withdrawal using the same method as received. The Seller may delay refund until receipt of goods or proof of dispatch.

If a gift was provided with the goods, it must also be returned if the Purchase Contract is withdrawn.

 

6. Shipping and Delivery

If the Buyer requests a special shipping method, the Buyer bears any associated risks and costs.

If delivery is to the Buyer’s address, the Buyer must accept the goods.

Repeated delivery due to the Buyer’s fault or alternative delivery methods must be paid by the Buyer.

Upon receipt, the Buyer must check the packaging. Damaged packages can be refused. This does not affect the Buyer’s rights regarding defects.

For personal pickup, the Buyer must wait until informed that the goods are ready.

Gift vouchers are sent electronically after payment. Costs of printing the voucher are borne by the Buyer.

 

7. Rights Regarding Defective Goods

Rights and obligations concerning defective goods are governed by Sections 1914–1925, 2099–2117, 2161–2174 of the Civil Code and Act No. 634/1992 on Consumer Protection.

The Seller guarantees that goods are free of defects at the time of receipt, suitable for intended use, conform to sample or description, meet quantity and quality expectations, and comply with legal requirements.

Warranty rights do not apply to goods sold at a lower price due to defects, normal wear, or used goods.

Defects can be claimed in person, by phone +420 776 617 320, or via email info@theroses.cz.

The Seller must provide written confirmation of the complaint and its resolution, including repair, replacement, or rejection. Reasonable costs incurred by the Buyer when claiming defects are reimbursed if claimed on time.

 

8. Other Rights and Obligations

Ownership transfers upon full payment.

The Seller is not bound by any codes of conduct.

Consumer complaints are handled via info@theroses.cz.

For alternative dispute resolution, the Czech Trade Inspection Authority and the EU Online Dispute Resolution platform can be used.

The Seller operates under a trade license and is supervised for consumer protection and data protection compliance.

The Buyer assumes the risk of changes in circumstances under Section 1765(2) of the Civil Code.

 

9. Data Protection, Cookies, Marketing Communications

The Seller informs the Buyer according to GDPR about data processing for fulfilling the Purchase Contract, negotiating it, and fulfilling public law obligations.

The Buyer consents to receiving marketing communications and storing cookies on their device. Consent can be withdrawn at any time if cookies are not required to fulfill obligations.

 

10. Cancellation Policy – Courses and Certifications

Payment confirms registration for the course or certification. Withdrawal rights under Section 1837(j) of the Civil Code do not apply.

Substitute participants are allowed without a cancellation fee.

Cancellation within 1–7 days before the course incurs 100% fee. Changes of date must be arranged at least 8 days prior.

Gift vouchers are valid for one year from issuance.

 

11. Final Provisions

If the Purchase Contract involves an international element, Czech law applies, without limiting consumer protections.

Invalid provisions are replaced by valid ones with similar meaning.

The Purchase Contract and Terms and Conditions are archived electronically and are not publicly accessible.

Contact Details: The Roses Co. s.r.o., Purkyňova 108, 612 00 Brno, info@theroses.cz, +420 776 617 320

Effective Date: Brno, 1 September 2025